SLA change monitoring automatically tracks vendor service level agreements for modifications to uptime commitments, service credits, maintenance windows, and liability caps — so law firms know when a vendor's published obligations weaken between annual reviews, not after an outage or renewal reveals the change.
Your vendor can remove their uptime guarantee with a website posting and 30 days notice. DriftPatrol catches it Monday morning. Not at your next renewal.
Every major SaaS vendor agreement includes a right to modify published terms with website notice. For SLAs, this means your vendor can remove a 99.9% uptime guarantee, eliminate service credits, add a broad force-majeure clause, or cut their liability cap — and satisfy their contractual notification obligation by posting the change on their website for 30 days.
If your team isn't watching those pages, you lose the opt-out window. You're bound by the new terms. You find out six months later when you're in an incident and discover the SLA credits you expected don't apply.
This isn't a hypothetical. It happens across the legal tech industry routinely — especially when vendors add AI features that shift data handling obligations and update SLA exclusions to cover AI-related availability issues.
Quantified availability percentages, measurement methodology, exclusions. Changes from guaranteed percentages to "commercially reasonable efforts" are flagged as material.
Credit schedules, calculation methods, claim procedures, cap amounts. Removal or reduction of service credits is flagged immediately.
Force-majeure scope, liability caps, maintenance window carve-outs. Broad new exclusions — like AI feature exclusions — are flagged as material even when added in a section your team wouldn't normally re-read.
Add all your vendor SLA URLs. DriftPatrol monitors them daily and surfaces only the changes that matter — weekly, in plain English.
