MyCase is a leading cloud-based legal practice management platform for solo and small firms, managing case files, client communications, time tracking, and billing. Its Terms of Service govern how MyCase Intelligence (AI features) processes client matter data. DriftPatrol tracks mycase.com/legal/terms-of-service continuously.
| Section | What it says | Why it matters |
|---|---|---|
| §3 | AI Features — MyCase Intelligence | MyCase Intelligence uses OpenAI API for document summarization and case insights. As with all OpenAI API integrations, the zero-retention agreement applies — prompts are not stored for training purposes. However, queries are transmitted to OpenAI infrastructure. Client consent considerations apply in AI-cautious jurisdictions. Monitor |
| §8 | Liability Cap — Monthly fees × 12 | Liability capped at 12 months of fees. Scaled appropriately for small-firm use cases. Still low relative to a major client file breach. Note |
| §10 | Client Portal — Retention matches firm data | Documents shared through the MyCase client portal are retained on the same timeline as firm data. Client communications cannot be selectively deleted without deleting the entire matter. Plan matter archival strategy before cancellation. Note |
| §13 | Governing Law — Arizona, USA | Disputes governed by Arizona law. Informal dispute resolution required before arbitration. Class action waiver. Note |
Get a plain-English brief the day any of these clauses change. Audit trail to the second.
See plans →Tracked URL: https://www.mycase.com/legal/terms-of-service/ · Last known update: Oct 5, 2025 · Informational only — not legal advice.
